Ensure a support access group has been created to manage incidents with IBM Support

How it is checked

Audit method: Manual review

This recommendation cannot be checked automatically. A scan lists it with these instructions when you pass --include-manual.

Using Console: 1. In the IBM Cloud console, go to Manage, Access (IAM), and then select Access Groups. 2. Look for an access group relating to Support Center. Access Group names are customizable and vary from customer to customer. 3. To verify the access policies for an Access Group, click on an Access Group name and then click Access policies. 4. Check for access policies on the Support Center service.

How it is fixed

Fix method: Guidance or infrastructure patch

Using Console: 1. In the IBM Cloud console, go to Manage, Access (IAM), and then select Access Groups. 2. Select Create Access Group. 3. Give the Access Group a descriptive name, for example, Support Center Viewers or Support Center Admins. 4. Optionally, provide a brief description. 5. Click Create. 6. Once the Access Group is created, click on the Access Policies tab. 7. Click Assign Access. 8. Click on Account Management and select Support Center from the drop down menu. 9. Select the Support Center role(s) that meet your use case. Descriptions are provided for each role in the IAM UI. 10. Click add. 11. Click Assign. 12. Click on the Users tab. 13. Click Add users 14. Select users from the list and click Add to group.